Plural worked closely with NWMPHN and EMPHN to develop an online resource that gives users the ability to search for specific business names or tags, while refining the search results to further narrow down to service categories and types, as well as location areas and suburbs.
Adhering to WCAG 2.1 accessibility standards, the online tool was designed with the end user in mind – large fonts, colour contrast and underlined links all aid the user in navigating the information for improved usability. Users can also easily print the search results in a spreadsheet output for offline reference. Furthermore, the site is mobile friendly with links directly to service addresses, click-to-call contact numbers and other contact details. Easy identification of service delivery formats (online, phone and video, or in-person) also gives the user a clear indication of how accessible the service is.
The directory is kept current in a convenient and timely manner – the PHNs can edit and update the directory database, which is as easy as using a spreadsheet. Changes to other page content can be made via a WYSIWYG, no-code tool. Reducing friction in content management means the end user always finds timely and accurate information for a better user experience and increased engagement.
